Privacy Policy

Mansi Jewels Collection (“we”, “us”, “our”) operates the website https://mansi.shop (the “Site”). This Privacy Policy explains what personal information we collect, how we use and protect it, and the choices you have regarding your information when you visit the Site or place an order with us. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order history and preferences
• Account password (stored in encrypted/hashed form only)
• Any information you submit through our contact or support forms

We also automatically collect certain information when you use the Site:

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring website
• Cookies and similar tracking technologies (see Section 3)

2. How We Use Your Information

We use the information we collect to:

• Process, fulfil, and deliver your orders
• Create and manage your account
• Communicate with you about orders, shipping updates, and customer support
• Send order confirmations, invoices, and transactional messages
• Improve the Site, our products, and your shopping experience
• Detect, prevent, and address fraud, abuse, and security issues
• Send promotional emails, offers, or updates, where you have opted in — you may unsubscribe at any time
• Comply with applicable legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you signed in, remember items in your cart, understand how you use the Site, and improve performance. You can control or disable cookies through your browser settings; however, some features of the Site may not function properly if cookies are disabled.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. We share information only with trusted service providers who help us operate our business, including:

• Payment processing — payments are securely processed through Razorpay. We do not store your full credit/debit card, UPI, or net-banking credentials on our servers.
• Shipping & logistics partners — to deliver your order, we share your name, address, and phone number with our courier partners.
• Analytics & hosting providers — to operate, host, and improve the Site.
• Legal & compliance — where required by law, court order, or to protect our rights, property, or the safety of our users.

All third parties we work with are contractually obligated to handle your information securely and only for the purposes we specify.

5. Data Security

We use industry-standard security measures, including encrypted (HTTPS) connections and secure password storage, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services, comply with our legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your account and personal information, subject to legal record-keeping requirements
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at support@mansi.shop.

8. Children’s Privacy

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

9. Third-Party Links

The Site may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this page periodically.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, the details of the Grievance Officer are provided below:

Name: [Grievance Officer Name]
Designation: [Designation]
Email: support@mansi.shop
Address: [Registered Business Address]

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at support@mansi.shop or +91 96765 00280.