Returns & Warranty Policy

At Mansi Jewels Collection, every piece is carefully quality-checked and inspected before dispatch. This policy explains order cancellations, our returns process for damaged items, and the coverage provided under our 6-month limited warranty.

1. Order Cancellation

You may request cancellation of an order only before it has been shipped. Once an order has been dispatched, it cannot be cancelled. To request a cancellation, email support@mansi.shop with your order number as soon as possible after placing the order.

2. Returns & Exchanges

Due to the nature of our products, we do not offer general returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference. Returns are accepted only in the case of a damaged or defective product received at delivery.

To qualify for a damaged-item refund:

• You must contact us within 48 hours of delivery.
• A clear, uninterrupted unboxing video must be provided, showing:
  • The sealed package prior to opening
  • The complete unboxing process
  • The visible damage or defect on the product
• The item must be unused, unworn, and in its original packaging with all tags intact.

Requests submitted without a proper unboxing video, or made after the 48-hour window, will not be eligible for a refund. This requirement helps us verify claims accurately and protect against transit or handling damage disputes.

Non-returnable circumstances

• Change of mind or incorrect size/style selection
• Items showing signs of use, wear, or alteration
• Damage caused after delivery due to mishandling, water, or chemical exposure
• Claims raised after the 48-hour reporting window

3. How to Raise a Claim

1. Email support@mansi.shop within 48 hours of delivery with your order number, a description of the issue, and your unboxing video.
2. Our team will review your claim, typically within 2–3 business days.
3. If approved, you’ll receive instructions for return shipping (if applicable) or direct refund processing.

4. Refund Processing

Once a claim is verified and approved, refunds are processed within 5–7 working days to your original payment method. Depending on your bank or payment provider, it may take a few additional business days for the refund to reflect in your account.

5. 6-Month Limited Warranty

Select pieces are covered under a 6-month limited warranty from the date of purchase, covering natural colour fading under normal usage conditions.

This warranty is strictly limited to natural colour fading and manufacturing defects, and does not extend to damage caused by misuse, accident, or normal wear beyond the conditions above.

How to make a warranty claim

Email support@mansi.shop with your order number, photos of the affected item, and a brief description of the issue. Our team will assess your claim and advise on next steps, which may include repair, replacement, or store credit at our discretion.

6. Contact Us

For any questions about returns, refunds, or warranty claims, reach out to us at support@mansi.shop or +91 96765 00280.