Shipping & Delivery Policy

Mansi Jewels Collection currently ships across India. This policy explains how we process, ship, and deliver your order, along with timelines and what to expect at each stage.

1. Shipping Coverage

We currently offer shipping to all serviceable pin codes within India via our courier partners. International shipping is not available at this time.

2. Order Processing Time

• Orders are processed and packed within 1–3 business days of confirmation.
• Orders are not processed, packed, or dispatched on Sundays or public holidays.
• During sale periods or high-demand events, processing may take slightly longer — we will notify you if there’s a significant delay.

3. Delivery Timelines

Delivery timelines are estimates provided by our courier partners and begin from the date of dispatch, not the date of order placement. Actual delivery times may vary based on your location and courier serviceability.

4. Shipping Charges

Shipping charges, if applicable, are calculated and displayed at checkout before payment is made. Any free-shipping offers or minimum order thresholds will be clearly shown on the Site or at checkout.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with tracking details via email and/or SMS. You can also view your order status by logging into your account and visiting the Orders section.

6. Address Accuracy

Please ensure your shipping address, pin code, and contact number are accurate at the time of placing your order. We are not responsible for delays or non-delivery resulting from incomplete or incorrect address information provided at checkout.

7. Failed Delivery & Return to Origin (RTO)

Our courier partners typically attempt delivery up to 2–3 times. If delivery is unsuccessful due to an incorrect address, unavailability of the recipient, or refusal to accept the package, the order may be returned to us (RTO). In such cases, we will contact you to arrange re-shipment, which may involve additional shipping charges.

8. Delays

While we make every effort to ensure timely delivery, we are not responsible for delays caused by courier partners, weather conditions, natural events, strikes, regional restrictions, or other circumstances beyond our reasonable control.

9. Contact Us

For questions about your shipment or delivery, contact us at support@mansi.shop or +91 96765 00280.